Yes, Refined Melbourne is proudly an Australian-based company. We manage all our operations and customer service from Australia.

As an Australian-based company, you can expect local customer support, timely responses, and products that comply with Australian quality and safety standards.

We are committed to delivering the best experience possible to our fellow Aussies 🐨🫶.

When you shop with us, you're supporting a locally-owned Australian business.

You help us contribute to the local economy while providing quality service that understands your needs.

No, due to high demand our team is currently putting all its effort into satisfying our Australian customers 🇦🇺 🦘

We ship fromHong Kong.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders betweenMonday and Friday. Orders will be processed within1-3 business daysfrom the order date and shipped the next day after the processing day.Please note that we don’t ship on weekends.

Due to high demand, orders may take between2-4 weeksto arrive.

Please contact us at info@refinedmelbourne.com or visit the CONTACT US page.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective.Please include your order number, photographs of the item(s), and all related referencesupon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.